Platform
A complete phone system, without the server room.
Every feature below is included in a monthly price per person. Nothing here requires hardware you own or a technician you hire.
Apps and devices
Answer from wherever you happen to be
One extension, every device. Calls follow the person, not the desk.
Yealink, Poly and Grandstream, provisioned for you
Phones arrive configured. Plug them in and they register. Replacement phones re-provision themselves from the serial number.
The Exeter app
Make and take calls on your business number from your own phone, with your personal number kept private. Push notifications ring even when the app is closed, and texts arrive in the same app.
Desktop app with click-to-dial
A softphone that lives in the tray, dials any number on screen, shows who is on a call, and transfers with a drag.
No install at all
Sign in from any current browser and your phone is there. Useful for shared workstations, temporary staff and people who would rather not install anything.
Native Teams calling on Exeter lines
Direct Routing brings your numbers, queues and recordings into Teams. Users dial from Teams; routing, compliance and billing stay with us.
Call handling and records
The features a front desk actually uses
Menus that sound like you
Record greetings from any phone or upload studio audio. Business-hours, after-hours and holiday schedules switch automatically.
Fair, visible waiting
Round-robin or longest-idle, position announcements, callback offers and wallboards so supervisors can see the line in real time.
Everyone, or in turn
Ring a department all at once or hunt through it in order, then fall through to voicemail, a mobile or another site.
By department or by person
Encrypted recordings with retention you set, pause for card numbers, and legal holds that stop deletion with a click.
Read it, don't dial in
Transcribed voicemail delivered to email and the apps, with the audio attached. Mailboxes for people, departments and shared lines.
SMS and MMS from your numbers
Two-way texting from main lines and direct numbers. We register your organization with the carriers and handle STOP and HELP automatically.
Integrations
Connected to the tools you already keep open
Microsoft 365 and Google Workspace
Users, groups and presence sync automatically. New hires get an extension when they get an email address.
Salesforce and HubSpot
Inbound calls pop the matching record. Calls, recordings and texts log to the contact without anyone typing.
Reports that answer real questions
Missed-call rates by hour, time to answer by queue, call volume by number. Scheduled to your inbox or live on a wallboard.
For the things we didn't think of
A documented REST API and event webhooks, so your developers or ours can connect the phone system to anything else.
Reliability and security
Built to stay up and to stay here
Virginia, Texas, Oregon
Active in three US regions. If one has a bad day, phones re-register to another in seconds and nobody at your front desk notices.
TLS signaling, SRTP media
Every call is encrypted between the phone and our network. Recordings and voicemail are encrypted at rest with keys we rotate.
SSO and MFA
Sign in with Microsoft or Google, enforce multi-factor for administrators, and see every change in an audit log.
Per-desk dispatchable location
Kari's Law and RAY BAUM's Act compliance by default: direct 911 dialing, on-site notification and a precise location for every phone.
See it with your own call flows.
We build a working demo from your current menu and ring groups before you sign anything.