Government
A phone system a public body can stand behind.
For cities, counties, school districts, utilities and state agencies: compliance built in, records kept, support answered by US citizens, from a veteran-owned vendor.
Requirements, met
What a public-sector phone system has to get right
Residents, auditors and the press all call the same number. The system has to satisfy each of them.
Kari's Law and RAY BAUM's Act, per desk
Direct 911 dialing with no prefix, on-site notification to security or the front desk, and a dispatchable location for every phone, including the one in the basement records room. We maintain the address registrations as you move phones.
Retention and holds built for records requests
Recordings, voicemail and text messages are retained on schedules you set by department, exportable with their metadata, and can be placed on legal hold in one step when a request or litigation arrives.
CJIS-aware handling
Encrypted transport and storage, US-citizen staff, background-checked support engineers, and an audit log of every administrative action. Designed for dispatch, records and investigations units that handle criminal-justice information.
FedRAMP-aligned, with a StateRAMP path
Controls mapped to NIST SP 800-53 moderate, documented and ready for your security questionnaire. We are pursuing StateRAMP authorization and share our progress and artifacts with customers.
Support by US citizens, on US soil
Every engineer who can see your system is a United States citizen working from the United States. No offshore tiers, no hand-offs.
Veteran-owned, cooperative-friendly
Veteran-owned status that counts toward your set-aside goals, pricing structured for cooperative purchasing vehicles, and documentation ready for sole-source justifications where your rules allow.
Public works and emergencies
When the pipe breaks at 2 a.m.
After-hours routing and mass notification for the departments that never close.
The right crew, automatically
After-hours calls to public works, water or facilities ring the on-call rotation, escalate when unanswered and log who was reached.
One message, every channel
Send a voice call and a text to residents, staff or a single neighborhood from one screen, with delivery reports for the record.
Recorded, prioritized, never busy
Non-emergency dispatch lines with priority queueing, instant recording and a wallboard for the shift supervisor.
Phones that survive the building
If a facility loses power or network, calls route to mobiles and other sites without anyone touching a setting.
Sample call flow
A city hall main line
Built from the flows we see most often. Yours is rebuilt by an engineer, then approved by you before cutover.
- Caller dials the main numberGreeting plays in English and Spanish; press 9 to repeat.
- Business hours checkWeekdays 8 to 5, with the council's holiday calendar applied automatically.
- Menu1 Utility billing · 2 Permits and inspections · 3 Clerk and records · 4 Public works · 0 Operator
- Utility billing queueLongest-idle agent, position announcements, callback offered after two minutes.
- Clerk and recordsRing group hunts clerk, deputy clerk, then shared voicemail transcribed to the records inbox.
- Public works after hoursOn-call rotation rings two phones, escalates to the superintendent after 90 seconds.
- OperatorFront desk, then the city manager's office, then general voicemail.
- Every callRecorded where policy requires, retained per department schedule, searchable by date and number.
Put us on your next RFP.
We respond to RFPs and cooperative solicitations with complete compliance documentation, and we reference other public bodies on request.