Healthcare
Phones for people whose callers are patients.
Clinics, group practices, behavioral health, dental and nurse lines. A signed BAA with every account, encrypted everything, and a front desk that stops losing calls.
Compliance first
HIPAA, handled as a matter of course
Protected health information passes through a phone system all day. We treat it that way.
A signed BAA with every healthcare account
We sign a Business Associate Agreement before your first phone registers, with no premium tier required. Our obligations are written down and ours to keep.
Encrypted, access-logged, retained to policy
Recordings and voicemail are encrypted at rest and in transit. Access is role-based and every playback is logged. Retention follows your policy, not our default.
PHI-safe voicemail to text
Voicemail transcription runs inside our US infrastructure, never through a third-party speech service, so a patient's name and diagnosis stay under the BAA.
Yes, fax
Referrals, prior authorizations and records requests still arrive by fax. Receive them as encrypted PDFs in a shared inbox, send from the desktop, and keep an audit trail of every page.
Stored in the United States only
Your data lives in US data centers and is never replicated abroad. Our support staff are US-based and background-checked.
Clinical workflows
Built around the way a practice actually runs
On-call rotations that just work
After-hours calls reach the on-call clinician's mobile, escalate if unanswered and record the outcome. Rotations change from a calendar, not a ticket.
Appointment texting with consent
Confirmations, reminders and recall messages by text, with opt-in captured and STOP honored automatically. Replies route back to the front desk.
Epic, athenahealth, eClinicalWorks
An incoming call opens the matching patient chart. Staff greet the patient by name and never ask for a date of birth twice.
One system, every clinic
Shared directory, overflow between sites, centralized scheduling queues and local numbers that patients recognize.
Queues that stop the hold-time complaints
Position announcements, callback offers and a wallboard so the practice manager can see the line, not just hear about it.
A dedicated refill line
Patients leave refill requests in a structured mailbox, transcribed and routed to the right clinic's queue every morning.
Sample call flow
A clinic front desk
A three-provider primary care clinic, two locations, one after-hours nurse line.
- Patient calls the clinic numberGreeting plays; the caller's chart pops for staff before the first ring ends.
- Hours checkOpen weekdays 7:30 to 5:30; Saturday clinic hours applied at the north location only.
- Menu1 Appointments · 2 Refills · 3 Nurse · 4 Billing · 5 Records and fax · 0 Front desk
- Appointments queueBoth locations' schedulers, longest idle first, callback offered after 90 seconds.
- RefillsStructured voicemail: name, date of birth, medication, pharmacy. Transcribed to the refill queue.
- Nurse, during hoursTriage nurse ring group, then the clinic manager, then urgent voicemail flagged in red.
- After hoursOn-call provider's mobile; if unanswered after 60 seconds, the backup provider; emergency instructions play first.
- RemindersTwo days before each visit, a text goes out; a Y confirms, an N opens a reschedule callback.
Bring your BAA questions.
Our compliance lead joins the first call. Expect straight answers and a signed agreement before go-live.