Hospitality
The guest should never hear the system.
Hotels, resorts, inns and restaurant groups. Front desk and room phones, wake-up calls, PMS integration and guest texting that feel like service, not technology.
In the building
Everything a property expects from its phones
Room phones that work with the PMS, a front desk that never misses a reservation, and staff who can reach each other from anywhere on the grounds.
Room phones that follow the guest
Check-in sets the guest's name on the phone display and front desk screen; check-out clears it and resets the voicemail. Room-to-room dialing, Do Not Disturb and class-of-service rules are set by the PMS.
Set at the desk or by the guest
Staff set wake-up calls from the front-desk screen or guests dial a code from the room. Unanswered calls retry and alert the desk, and every attempt is logged.
Opera, Mews, Cloudbeds and more
Two-way integration: guest names, check-in and check-out, room status from housekeeping, call charges posted to the folio.
Housekeeping and maintenance groups
Housekeepers mark rooms clean from the room phone. Maintenance requests from the desk ring the engineer on shift, escalate if ignored and close out from a mobile.
Text the front desk
Guests text the hotel's main number for towels, late checkout or a dinner reservation. Messages land in a shared inbox and are answered by whoever is on.
Multi-property, one system
Shared directory across properties, central reservations with overflow to any desk, and reporting by property, region or brand.
Restaurants and venues
Reservations answered, kitchens undisturbed
Overflow before the second ring
Calls ring the host stand, then a second phone, then a central reservations desk shared across locations, so a busy Friday never goes to voicemail.
Change them from your phone
Holiday hours, private events and seasonal schedules update the greeting and routing without a call to support.
Confirmations and waitlist
Confirm reservations by text and notify the waitlist when a table opens, from the restaurant's own number.
Sample call flow
A 120-room hotel
A full-service property with a restaurant, spa and a sister hotel across town.
- Guest calls the hotelGreeting plays; callers with a reservation on file see their name pop at the desk.
- Menu1 Reservations · 2 Front desk · 3 Restaurant · 4 Spa · 5 Events and sales · 0 Operator
- ReservationsProperty reservations desk first, overflow to the sister hotel, then central reservations.
- Front deskTwo desk phones ring together; after 20 seconds, the manager on duty's mobile joins.
- Room phonesCheck-in writes the guest name to the room phone; dial 0 for the desk, 7 for housekeeping, 8 for room service.
- Wake-up callsSet by the guest with a code or by the desk; unanswered calls retry twice and alert the desk.
- HousekeepingAttendant dials a code from the room to mark it clean; status posts to the PMS instantly.
- TextingGuests text the main number; requests appear in a shared inbox at the desk and concierge.
Walk us through your property.
Send a floor plan and your PMS. We come back with a plan for every phone in the building.